Back2Back Collects (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our grading services and website.

2.1 Card Certification Data — For each piece we grade, we collect and store:

2.2 Contact Information — When you contact us or collaborate with us, we may collect:

• ✓Name
• ✓Email address
• ✓Shipping address (for return of graded pieces)
• ✓Phone number (optional, for urgent communications)

2.3 Website Usage Data — When you visit our website or verify cards, we may automatically collect:

• ✓IP address
• ✓Browser type and version
• ✓Pages visited and time spent
• ✓Referral source
• ✓Device information

3.1 Primary Uses — We use collected information to:

3.2 Public Verification — Certification data (card name, slab type, grade, cert number) is made publicly accessible through our verification system to enable verification of Back2Back slabs (but only for anyone with a direct link). This is essential to our service.

3.3 Communications — We may use your contact information to:

• ✓Respond to inquiries
• ✓Send important service notifications

4.1 Certification Records — Card certification records are retained indefinitely to ensure the integrity and verifiability of our grading system. Each 9-digit certification code is permanently linked to its card data.

4.2 Contact Information — Contact information is retained for as long as necessary to fulfil ongoing services, comply with legal obligations, resolve disputes and enforce our agreements.

4.3 Website Data — Website usage data is retained for analytics purposes and may be aggregated for statistical analysis.

5.1 Third-Party Sharing — Back2Back does not sell, trade, or rent your personal information to third parties. We may share data only in the circumstances below.

5.2 Service Providers — We may share information with trusted service providers who assist us in operating our business (e.g., shipping carriers, payment processors, website hosting). These providers are bound by confidentiality obligations.

5.3 Legal Requirements — We may disclose information when required by law, subpoena, or legal process, or when we believe disclosure is necessary to comply with legal obligations, protect our rights or property, prevent fraud or illegal activity, or protect public safety.

5.4 Business Transfers — In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business assets. Affected users will be notified via email or website notice.

We implement reasonable security measures to protect your information, including secure database storage for certification records, encrypted connections for website access, limited employee access to personal information and regular security assessments.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7.1 Access & Correction — You may request access to your personal information and request corrections to inaccurate data by contacting us at Cards@back2back.com.

7.2 Deletion Limitations — Important: Certification records cannot be deleted as they are essential to the integrity of our grading system and the value of Back2Back slabs in circulation. By using our services, you acknowledge that certification data is permanently retained.

7.3 Contact Preferences — You may opt out of non-essential communications by following unsubscribe instructions or contacting us directly.

Our website may use cookies and similar technologies, including browser local storage, to remember your preferences, analyse website traffic and improve your user experience.

Where non-essential storage (such as analytics) is used, it is only loaded after you accept the consent banner. Your choice is stored in your browser, and you can change it at any time by clearing this site’s storage and reloading.

You can control cookies through your browser settings. Disabling cookies or local storage may limit website functionality.

Back2Back operates from the United Kingdom. By using our services, you acknowledge that your information may be transferred to and processed in our operating jurisdiction.

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised “Last Updated” date. Continued use of our services constitutes acceptance of updated policies.

For privacy-related questions or concerns, or for general contact, please reach us at:

Our company is an independent, privately owned slab creating and grading service and is not affiliated with, endorsed by, sponsored by, or connected in any way to Nintendo Co., Ltd., The Pokémon Company, or their affiliates.