Privacy Policy

Last Updated: March 27, 2024

1. Introduction

Back2Back Collects ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our grading services and website.

2. Information We Collect

2.1 Card Certification Data

For each piece we grade, we collect and store:

  • Unique 9-digit certification code
  • Card name and description
  • Slab type (Authentic or Custom/Modified Art)
  • Set/series information
  • Card number and year
  • Overall grade
  • Certificate number
  • Grader notes and observations
  • Card images (if provided)
  • Date graded

2.2 Contact Information

When you contact us or collaborate with us, we may collect:

  • Name
  • Email address
  • Shipping address (for return of graded pieces)
  • Phone number (optional, for urgent communications)

2.3 Website Usage Data

When you visit our website or verify cards, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referral source
  • Device information

3. How We Use Your Information

3.1 Primary Uses

We use collected information to:

  • Maintain our certification database for lifetime verification
  • Communicate about your Purchased Collectable
  • Prevent fraud and unauthorized submissions
  • Improve our services and website

3.2 Public Verification

Certification data (card name, slab type, grade, cert number) is made publicly accessible through our verification system to enable verification of Back2Back slabs (but only for anyone with a direct link). This is essential to our service.

3.3 Communications

We may use your contact information to:

  • Respond to inquiries
  • Send important service notifications

4. Data Retention

4.1 Certification Records

Permanent Retention: Card certification records are retained indefinitely to ensure the integrity and verifiability of our grading system. Each 9-digit certification code is permanently linked to its card data.

4.2 Contact Information

Contact information is retained for as long as necessary to:

  • Fulfill ongoing services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

4.3 Website Data

Website usage data is retained for analytics purposes and may be aggregated for statistical analysis.

5. Data Sharing & Disclosure

5.1 Third-Party Sharing

Back2Back does not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

5.2 Service Providers

We may share information with trusted service providers who assist us in operating our business (e.g., shipping carriers, payment processors, website hosting). These providers are bound by confidentiality obligations.

5.3 Legal Requirements

We may disclose information when required by law, subpoena, or legal process, or when we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights or property
  • Prevent fraud or illegal activity
  • Protect public safety

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business assets. Affected users will be notified via email or website notice.

6. Data Security

We implement reasonable security measures to protect your information, including:

  • Secure database storage for certification records
  • Encrypted connections for website access
  • Limited employee access to personal information
  • Regular security assessments

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

7.1 Access & Correction

You may request access to your personal information and request corrections to inaccurate data by contacting us at Cards@back2back.com.

7.2 Deletion Limitations

Important: Certification records cannot be deleted as they are essential to the integrity of our grading system and the value of Back2Back slabs in circulation. By using our services, you acknowledge that certification data is permanently retained.

7.3 Contact Preferences

You may opt out of non-essential communications by following unsubscribe instructions or contacting us directly.

8. Cookies & Tracking

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience

You can control cookie settings through your browser. Disabling cookies may limit website functionality.

9. International Users

Back2Back operates from United Kingdom. By using our services, you acknowledge that your information may be transferred to and processed in our operating jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised "Last Updated" date. Continued use of our services constitutes acceptance of updated policies.

11. Contact Us

For privacy-related questions or concerns, please contact us at:

12. Disclaimer

"Our company is an independent, privately owned slab creating & grading service and is not affiliated with, endorsed by, sponsored by, or connected in any way to Nintendo Co., Ltd., The Pokémon Company, or their affiliates."